Terms & Conditions

Effective Date: August 2026

Welcome to Dentamed USA Your Medical Dental Equipment Corp. These Terms & Conditions govern your access to and use of our website located at https://www.dentamedusa.com ("Website").

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this Website immediately.

1. Company Information

Dentamed USA Your Medical Dental Equipment Corp.

7950 NW 53rd Street, Suite 337

Doral, FL 33166

United States

Phone: +1 (786) 616-1533

Email: sales@dentamedusa.com

Website: www.dentamedusa.com

2. Business Purpose

Dentamed USA specializes in the sale, installation, repair, maintenance, and distribution of medical and dental equipment and supplies.

Certain products offered on this Website are intended for use by licensed healthcare professionals and may require verification of professional credentials before shipment.

3. Acceptance of Orders

All orders placed through this Website are subject to review and acceptance by Dentamed USA.

We reserve the right to:

• Refuse or cancel any order.
• Limit product quantities.
• Verify customer information.
• Request additional documentation before processing an order.
• Cancel orders due to pricing errors, inventory shortages, or suspected fraud.

If payment has already been processed, a full refund will be issued for any cancelled order.

4. Pricing & Product Information

We make every effort to ensure that product descriptions, specifications, pricing, photographs, and availability are accurate.

However, typographical errors, pricing mistakes, or manufacturer changes may occur.

Dentamed USA reserves the right to:

• Correct any errors.
• Update product information without notice.
• Change prices at any time.
• Cancel orders placed with incorrect pricing.

Product photographs are for illustration purposes only and may differ slightly from the actual product.

5. Payment Terms

Payment must be received and approved before any order is processed or shipped.

We reserve the right to delay shipment while verifying payment information to prevent fraud.

6. Shipping

Shipping estimates are approximate and are not guaranteed delivery dates.

Dentamed USA is not responsible for delays caused by:

• Freight carriers
• Weather conditions
• Manufacturer delays
• Customs inspections
• Acts beyond our reasonable control

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted our Return & Refund Policy.

8. Professional Use Products

Certain products sold on this Website are intended exclusively for licensed medical or dental professionals.

Dentamed USA reserves the right to request:

• Medical license
• Dental license
• DEA registration (when applicable)
• Prescription
• Other documentation required by law

Orders may be delayed or cancelled if required documentation is not provided.

9. User Accounts

If you create an account on our Website, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting unauthorized access to your account.
• All activities conducted under your account.

Please notify us immediately if you suspect unauthorized use of your account.

10. Intellectual Property

All Website content, including but not limited to:

• Logos
• Images
• Product descriptions
• Text
• Graphics
• Videos
• Icons
• Software
• Website design

is the exclusive property of Dentamed USA or its licensors and is protected by United States copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Third-Party Manufacturers

Product names, trademarks, and logos belonging to manufacturers remain the property of their respective owners.

Their use on this Website is solely for product identification and compatibility purposes.

12. Disclaimer of Warranties

Except where expressly stated, this Website and its contents are provided "AS IS" and "AS AVAILABLE."

Dentamed USA makes no warranties, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability of the Website

Manufacturer warranties, when applicable, are provided directly by the manufacturer.

13. Limitation of Liability

To the fullest extent permitted by law, Dentamed USA shall not be liable for any:

• Indirect damages
• Incidental damages
• Special damages
• Consequential damages
• Loss of profits
• Loss of business
• Loss of data
• Business interruption

arising from:

• Use of this Website
• Purchase of products
• Installation or operation of equipment
• Inability to use purchased products

Our total liability shall never exceed the purchase price paid for the product giving rise to the claim.

14. Website Availability

We do not guarantee uninterrupted access to this Website.

Maintenance, software updates, technical issues, or events beyond our control may temporarily interrupt Website availability.

15. Third-Party Links

This Website may contain links to third-party websites.

Dentamed USA does not control and is not responsible for:

• Third-party content
• Privacy policies
• Security practices
• Products or services offered by third parties

Users access third-party websites at their own risk.

16. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.

17. Compliance With Laws

Customers are responsible for ensuring that products purchased from Dentamed USA comply with all applicable federal, state, and local laws governing their possession, installation, and use.

18. Force Majeure

Dentamed USA shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Hurricanes
• Floods
• Fires
• Pandemics
• Labor disputes
• Transportation interruptions
• Government actions
• Power failures
• Internet outages

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Florida.

20. Modifications

Dentamed USA reserves the right to modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this Website.

Continued use of the Website constitutes acceptance of the revised Terms & Conditions.

Return & Refund Policy

Return Policy (New Products)

Products may be returned within fourteen (14) days of delivery only if they are new, unused, uninstalled, and in original condition.

• All returns require prior authorization from Dentamed USA.
• A Return Authorization (RA) number must be issued before any product is returned.
• Returned items must be shipped prepaid by the customer.
• A 20% restocking fee applies to all approved returns.
• Original outbound shipping charges and return shipping costs are non-refundable.
• Products must be returned in their original packaging, including all accessories, manuals, warranty cards, and documentation.

Once the returned product has been received and inspected, the refund amount (purchase price less the applicable restocking fee) will be issued if the product is confirmed to be new, unused, and in resalable condition.

Non-Returnable Items

The following items are not eligible for return or refund:

• Special order or custom-built products.
• Made-to-order equipment.
• Refurbished equipment.
• Clearance or final sale items.
• Replacement parts that were correctly supplied.
• Opened consumables, chemicals, disposable supplies, or personal care products.
• Products that have been installed, assembled, modified, or used.
• Products damaged due to misuse, abuse, improper installation, negligence, or unauthorized repairs.
• Products returned without the original packaging, accessories, manuals, or components.

Special Orders & Custom Products

Special order items, custom-made products, and made-to-order equipment are not eligible for return, refund, or cancellation once the order has been placed.

Cancelled Orders

Orders may only be cancelled before they have shipped.

Orders cancelled after shipment are subject to the standard return policy.

Customers must accept delivery, obtain a Return Authorization (RA) number, and return the product to the designated return address.

If delivery is refused without prior authorization, all return freight charges, carrier fees, and the applicable 20% restocking fee will be deducted from the refund.

Refurbished Equipment

All refurbished equipment is professionally inspected and tested prior to shipment.

• All refurbished equipment sales are final.
• Refurbished equipment is not eligible for return or refund.
• Warranty coverage, when applicable, is specified on the product page or invoice.

Customers are responsible for verifying delivery access, including doorway dimensions, hallways, elevators, ramps, and installation site conditions before placing an order.

Inspection of Returned Merchandise

All returned products are carefully inspected upon arrival.

Dentamed USA reserves the right to deny or reduce a refund if the returned product:

• Shows signs of use or installation.
• Has been damaged by the customer.
• Is missing parts, accessories, manuals, or documentation.
• Is not returned in its original packaging.
• Cannot be resold as new.

Refund Processing

Once an approved return has been received and inspected, customers will be notified by email.

Approved refunds will be issued to the original payment method within five (5) to fourteen (14) business days after the inspection has been completed.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective upon arrival, or shipped in error, please contact Dentamed USA within five (5) business days of delivery.

Please retain all original packaging and provide photographs of:

• The product.
• The shipping box.
• The shipping label.
• Any visible damage.

We will work promptly to resolve the issue through repair, replacement, replacement parts, or another appropriate solution.

Manufacturer Warranty

Most new products sold by Dentamed USA are covered by the manufacturer's warranty.

Warranty terms vary by manufacturer and product. Please refer to the individual product page or contact us for specific warranty information.

Limitation of Liability

Dentamed USA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, installation, use, or inability to use any product sold through our website.

Our maximum liability shall not exceed the original purchase price of the product.

Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Policy Updates

Dentamed USA reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

The policy published on our website at the time of purchase shall govern that transaction.

Contact Information

Dentamed USA Your Medical Dental Equipment Corp

7950 NW 53rd Street, Suite 337
Doral, FL 33166
United States

Phone: +1 (786) 616-1533

Email: sales@dentamedusa.com

Website: https://www.dentamedusa.com

This policy is intended to provide a clear understanding of our return procedures while ensuring fair treatment for both our customers and Dentamed USA.