Return & Refund Policy
Return Policy (New Products)
Products may be returned within fourteen (14) days of delivery only if they are new, unused, uninstalled, and in original condition.
- All returns require prior authorization from Dentamed USA.
- A Return Authorization (RA) number must be issued before any product is returned.
- Returned items must be shipped prepaid by the customer.
- A 20% restocking fee applies to all approved returns.
- Original outbound shipping charges and return shipping costs are non-refundable.
- Products must be returned in their original packaging, including all accessories, manuals, warranty cards, and documentation.
Once the returned product has been received and inspected, the refund amount (purchase price less the applicable restocking fee) will be issued if the product is confirmed to be new, unused, and in resalable condition.
Non-Returnable Items
The following items are not eligible for return or refund:
- Special order or custom-built products.
- Made-to-order equipment.
- Refurbished equipment.
- Clearance or final sale items.
- Replacement parts that were correctly supplied.
- Opened consumables, chemicals, disposable supplies, or personal care products.
- Products that have been installed, assembled, modified, or used.
- Products damaged due to misuse, abuse, improper installation, negligence, or unauthorized repairs.
- Products returned without the original packaging, accessories, manuals, or components.
Special Orders & Custom Products
Special order items, custom-made products, and made-to-order equipment are not eligible for return, refund, or cancellation once the order has been placed.
Cancelled Orders
Orders may only be cancelled before they have shipped.
Orders cancelled after shipment are subject to the standard return policy.
Customers must accept delivery, obtain a Return Authorization (RA) number, and return the product to the designated return address.
If delivery is refused without prior authorization, all return freight charges, carrier fees, and the applicable 20% restocking fee will be deducted from the refund.
Refurbished Equipment
All refurbished equipment is professionally inspected and tested prior to shipment.
- All refurbished equipment sales are final.
- Refurbished equipment is not eligible for return or refund.
- Warranty coverage, when applicable, is specified on the product page or invoice.
Customers are responsible for verifying delivery access, including doorway dimensions, hallways, elevators, ramps, and installation site conditions before placing an order.
Inspection of Returned Merchandise
All returned products are carefully inspected upon arrival.
Dentamed USA reserves the right to deny or reduce a refund if the returned product:
- Shows signs of use or installation.
- Has been damaged by the customer.
- Is missing parts, accessories, manuals, or documentation.
- Is not returned in its original packaging.
- Cannot be resold as new.
Refund Processing
Once an approved return has been received and inspected, customers will be notified by email.
Approved refunds will be issued to the original payment method within five (5) to fourteen (14) business days after the inspection has been completed.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged during shipping, defective upon arrival, or shipped in error, please contact Dentamed USA within five (5) business days of delivery.
Please retain all original packaging and provide photographs of:
- The product.
- The shipping box.
- The shipping label.
- Any visible damage.
We will work promptly to resolve the issue through repair, replacement, replacement parts, or another appropriate solution.
Manufacturer Warranty
Most new products sold by Dentamed USA are covered by the manufacturer's warranty.
Warranty terms vary by manufacturer and product. Please refer to the individual product page or contact us for specific warranty information.
Limitation of Liability
Dentamed USA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, installation, use, or inability to use any product sold through our website.
Our maximum liability shall not exceed the original purchase price of the product.
Governing Law
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Policy Updates
Dentamed USA reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
The policy published on our website at the time of purchase shall govern that transaction.
Contact Information
Dentamed USA Your Medical Dental Equipment Corp
7950 NW 53rd Street, Suite 337
Doral, FL 33166
United States
Phone: +1 (786) 616-1533
Email: sales@dentamedusa.com
Website: https://www.dentamedusa.com
This policy is intended to provide a clear understanding of our return procedures while ensuring fair treatment for both our customers and Dentamed USA.