Return & Refund Policy
Return Policy (New Products)
Products may be returned within fourteen (14) days of delivery only if they are new, unused, and in original condition.
• All returns require prior authorization from Dentamed USA.
• A Return Authorization (RA) number must be issued before any product is returned.
• Returned items must be shipped prepaid by the customer.
• A 30% restocking fee applies to all approved returns.
• Original outbound and return shipping costs are non-refundable.
• Products must be returned in original packaging with all accessories and documentation.
Once the product is received and inspected, the refund amount (item price minus restocking fee) will be issued if the product is confirmed to be new and unused.
Special Orders & Custom Products
Special order items, custom-made products, and made-to-order equipment are not eligible for return, refund, or cancellation.
Cancelled Orders
Orders cancelled after shipment are subject to the standard return policy.
Customers must accept delivery, obtain a Return Authorization number, and return the product to the designated address.
If delivery is refused, return shipping costs and a 30% restocking fee will be deducted from the issued credit.
Refurbished Equipment
All refurbished equipment is inspected and tested prior to shipment.
• Refurbished equipment sales are final.
• Refurbished items are not eligible for return or refund.
• Warranty coverage is specified on the product listing or invoice.
Customers are responsible for verifying delivery access, including door clearance, elevators, ramps, and site conditions prior to placing an order.
Refund Processing
Once an approved return is received and inspected, customers will be notified by email.
Approved refunds will be issued to the original payment method within five (5) to fourteen (14) business days.
Contact Information
Dentamed USA Your Medical Dental Equipment Corp
Email: sales@dentamedusa.com
Phone: +1 (786) 616-1533